At Gift Baskets Canada Drop Shipping, your satisfaction is our top priority. If for any reason during the ordering, shipping or receiving of our gift baskets you are not completely satisfied, please do not hesitate to contact us at once
The information you provide to Gift Baskets Canada Drop Shipping is stored, offline, and secured by Gift Baskets Canada Drop Shipping.
Your Credit Card
All credit card transactions are processed online through Bambora a world leader in payment processing.
Please send all address changes to us by email. If the order has already been processed, or the gift is on route, there will be a $13.50 handling charge to make the necessary corrections. PLEASE CHECK ALL ADDRESSES CAREFULLY If for any reason, the gift is redirected, eg. wrong address is given, recipient moved, recipient requested delivery to a different address there will be a $14 fee charged by our shipper which will then be charged to you.
Most deliveries are done via Fedex. Deliveries are made between approximately 9am and 6pm EST/EDT, Monday to Friday. Fedex does not allow time specific deliveries (eg. by 1pm). Fedex does not phone to arrange deliveries. If this is requested, it will be your responsibility to contact the receiver. Shipment times reflect business days. We will not be held responsible for delays due to weather or other acts of God.
Hospital/Retirement/Colleges/and the like
Gift Baskets Canada Drop Shipping will not be held responsible for baskets or gifts that have been delivered to shipping and receiving, but not forwarded to the patient/student/recipient by the accepting facility. We recommend shipping to the persons’ home if at all possible.
If the recipient is not home at the time of delivery and it is a house, the gift will be left in a shipping box on the porch. If delivery is to an apartment or business, a signature may be required, but is not guaranteed. If you require a signature, please choose this option on the order page. After two attempts, the gift will be returned to us. There will be an additional shipping charge equal to the ACTUAL shipping charge, charged to us by Fedex, for all gifts returned to us. We will inform you immediately for further delivery instructions. An extra delivery charge will apply. If we do not hear back from you within 2 weeks of our contact, your basket will be disposed of and no refund will be given.
If a basket is returned to us due to an incorrect address provided by you, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. It is your responsibility to provide us with a complete and correct address, including a buzzer number, if applicable. Please check your addresses carefully! (Including a daytime phone number where the recipient can be reached is highly recommended.)
As long as you provide us with a valid email address, you will receive tracking updates when 1) your gift has shipped 2) there is an issue with the delivery 3) your gift is delivered. Gift Baskets Canada Drop Shipping can track your order for you for a $5 tracking fee per item.
Shipping Policy-Canada Post
We use Canada Post for shipping to PO Box addresses and RR addresses within Canada. Deliveries are made between 9am and 6pm EST/EDT, approximately, Monday to Friday. Canada Post does not allow time specific deliveries (eg. by 1pm). Canada Post does not phone to arrange deliveries. Delivery times (eg. 2 day) are estimates and are not guaranteed. Shipment times reflect business days. Shipping to remote locations in Canada, may require more time and an increase in shipping costs, you will be contacted for approval if additional fees are necessary. We will not be held responsible for delays due to weather or other acts of God. If a package is returned to us, we will be charged for return shipping, this charge will be passed on to you and your credit card will be charged this amount. As long as you provide us with a valid email address, you will receive a tracking number for your order. Please go to www.canadapost.ca and enter this number to track your order.
All damage claims, discrepancies and late delivery claims must be made within 5 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy giftbasketscanadadropshipping.com will make every effort to resolve the issue in a timely manner and to your customer’s satisfaction. Credits and or refunds will be at the sole discretion of giftbasketscanadadropshipping.com and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If your customer disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by email. Claims will not be accepted via the phone.
Canada Post and Fedex have a set process for lost/non-delivered items. The timeline for this is out of our control. giftbasketscanadadropshipping.com will follow the shipper’s procedures and responses for these items.
Single orders, which are cancelled after they have been built are subject to a 20% restocking fee. Multiple orders which are cancelled after they have been built are subject to a 50% restocking fee.
Due to the perishable nature of cookies, fudge and popcorn these items are are non-cancelable and non-refundable. Please ensure that someone will be available to receive your gift on the delivery date. We cannot be responsible for gifts that are damaged or spoiled due to any delivery issues.
All shipments returned to us will incur a return delivery charge of the actual delivery fee charged to us by shipper. This is a standard practice by all courier companies. We have no control over this.
Any goods returned to Gift Baskets Canada Drop Shipping without prior authorization will not be refunded. The shipping costs of unauthorized returns will not be refunded. All goods authorized for return by Gift Baskets Canada Drop Shipping, must be in their original box and in its original condition. No credits or replacements will be processed, until the returned merchandise is received by us. Shipping and handling charges are non-refundable.
Due to government regulations all baskets shipped to the USA are non-returnable and non-refundable.
All orders cancelled after the credit card has been processed are subject to a $5.00 cancellation fee.
Due to their nature, all holiday baskets and gifts, unless damaged, are non-refundable. Shipping for these items is also non-refundable.
Credit Card Charges
It is the drop shippers responsibility to ensure that we have an up to date valid credit card on file at all times. Declined credit cards will result in order delays. In regards to the monthly fees, if your credit card is declined, you will have 3 days to rectify the situation or risk being removed from the program. You may choose to provide us with a second credit card number as a back up to avoid disruption of your membership in the program. In either case, a $10 service charge will be added to your total for declined credit cards.
If your credit card is declined for any reason, we will continue to try charging it until we hear from you and/or are provided with another method of payment.
At any time, should we be required to proceed further due to non-payment, all costs incurred will be added to your account.
We will not be held responsible for any bank or other fees incurred by you in the process of collecting the balances on your account.
Continual errors to shipping charges that need to be adjusted/corrected by us will incur a $5 fee per transaction. Please ensure the shipping you choose matches the item you are ordering
We strive to be 100% accurate. In the event that there is a discrepancy between our wholesale price list and the order entries page, please contact us so that we can provide you with the correct cost and make the corrections to our website ASAP.
We reserve the right to change, amend, update or cancel this policy at anytime without notice.